About telus billing support
About telus billing support
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• At this time, I truly feel I'm being misled and mistreated. Regardless of multiple calls and escalations, I nevertheless don't have clarity on my bargains or a good resolution to my considerations.
Hey @DjE we are able to surely do what we can that will help. Are you able to be sure to deliver us a private concept and We're going to go from there?
@Oleginza Wrote: I called Telus CS at eight.55AM Mountain time plus they hanged up on me, stating that I should contact for the duration of "normal Business office hours". Is that this for authentic?
00 much more per month. While my agreement suggests promo value is for 2 many years my Monthly bill states it truly is 1 year. Right after investing an afternoon currently looking to get assistance, following the 3rd man or woman I spoke they stated they may check into it and connect with me back. I didn't receive a connect with back again with solutions. This is completely unacceptable. I regret signing up with Telus and will explain to Anyone I understand to never ever enroll with them. Out of curiosity I referred to as Shaw and straight away had the call answered and the individual I spoke with was very clear and articulate. Feeling trapped inside a agreement and at the mercy of an enormous technique that has no assistance for its customers.
I had to Get in touch with CS now with Chat plus the Office I would like to speak to is barely obtainable by cellphone. The CS on Chat organized a simply call back at an agreed upon time slot. When that department called me afterwards I acquired anything sorted out.
within the Black Friday i known as Telus for getting me a completely new cell line for my daughter if there's a offer like i obtained Earlier for my other kids being a faithful customer with Telus.
Payment impacting adjustments will require a cellphone contact but in advance of carrying out that, Have you ever tried using the payment arrangement alternatives on the net?
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Resolved conversations will probably be shut and saved for 90 times, and might be accessed within the Information Centre in the My TELUS application.
so i called the customer server (Jane) to solve The difficulty right after conveying the situation and what It is Telus customer service materialize, The agent just side with her associate and she lied with regards to the credits and bargains they removed from my account as being a loyal customer with Telus and she or he mentioned the credits expired and now not out there, she Assume i'm stupid, if the price cut has expired i ought to begin to see the expiration date on my Invoice like i see on property service Invoice.
My skilled served me with my worry and answered all of my abide by-up thoughts. You might have the most beneficial individuals working for yourself!
It happened on Sunday that I had a horrible difficulty. But I used to be delighted to discover that this Web site worked on weekends. And Helen granted me enable, time, and patience to solve the situation. I am so grateful I are not able to notify!
The Tv set sign has long been misplaced since Friday, September twenty seventh and the technician who confirmed up yesterday, September 30th couldn't resolve the trouble just after switching the TV cable box and cable. I had been knowledgeable that the world wide web Modem must be adjusted as well, but he did not have it.
Looks as if all we are able to do now is air our grievances on a community Discussion board from the hopes of somebody ready of authority can actually do something about this.
Yeah, I’m binding by a two 12 months deal however, I’m only four months in, but I did get someplace. I suppose The executive Place of work known as me nowadays so I've a cellular phone dialogue with him in an hour. We’ll see how that goes.